From on-site installation and training to nationwide service points and real-time monitoring, we ensure efficient, reliable, and customer-focused support to keep your operations running smoothly.
We provide comprehensive after-sales support, including installation, training, rapid response, and nationwide service points, ensuring your CNC machines operate at peak performance.
INSTALLATION & TRAINING
Upon delivery, our professional after-sales team provides free on-site installation, debugging, and comprehensive training on machine operation and maintenance during the CNC machine tool commissioning period.
CUSTOMER CENTER SUPPORT
Our dedicated Customer Center manages inquiries, registrations, analysis, and timely responses. It also serves as a one-stop solution for handling complaints and facilitating seamless customer interactions.
DIGITAL SUPPORT SYSTEMS
The Customer Center tracks service quality and conducts follow-ups to ensure complete customer satisfaction.
RAPID RESPONSE POLICY
WE ARE COMMITTED TO QUICK AND EFFECTIVE SUPPORT: Within Service Area: Respond to repair calls within 2 hours. Service personnel will arrive on-site within 24 hours. Outside Service Area: Personnel will arrive within 24 hours plus travel time from our headquarters. (Excluding holidays or uncontrollable circumstances.)
The Customer Center tracks service quality and conducts follow-ups to ensure complete customer satisfaction.
REAL-TIME MONITORING
A dedicated real-time monitoring and after-sales command center ensures proactive oversight and fast resolution of customer needs.
We provide localized after-sales services through centers located in Nanjing, Luoyang, Chongqing, Jinan, Xi'an, Dalian, Changchun, Shenzhen, Tianjin, Taizhou, Chengdu, and other areas in Jiangsu.
CONTACT US
We'd love to hear from you! Whether you have questions, need more information, or want to discuss a potential partnership, please fill out the form below and we'll get back to you as soon as possible.